About Bristol’s go-to branding and creative story agency

Get understood

How clear, clever, confident Storylines will help you hook more customers.

What we do

We help local, national and international brands build confidence, connection and success through better communication.

Our creative, ‘all-ears’ approach uses a tactful, tactical, outside-eye viewpoint to streamline your narrative, build organisational momentum, and deliver stunning outcomes.

Who we are

Hide the Shark is a Bristol-based micro studio led by scriptwriter and multidisciplinary creative Toby Farrow, who has owned and led brand, marketing, and content agencies of varying sizes for around 20 years.  

Combining creative and business experiences to simplify and sell his offering better led to creating Storylines to help other UK and international clients hook into and grow their niche.

‘Words are the world’s oldest and most powerful sales tool. We use them to help people experience your brand, services and products in a new and profitable light.’

But that’s enough about us - how can we help you?

‘I genuinely didn't think it was possible to modernise our brand, but somehow you’ve done it.’

Hannah Sweetnam. Deputy Director of External Relations. Diocese of Bristol..

What’s with the name?

Hide the Shark’s name derives from Jaws, a film that demonstrates the creative principles we will apply to your brand project.

Jaws is a fine example of clear, clever, confident storytelling.

The audience thinks about the Shark even when it’s not there, and hiding it leaves room for them to imagine something bigger and more powerful.

’There’s something out there. I don’t know what the hell it is, but it’s got the whole damn place talking.’

Larry Vaughn. Amity Mayor. JAWS. 1975

“Since our brand refresh, we’ve had a 30% rise in sales enquiries!”

Gemma Comley. Marketing Director, Ghyston

Storylines in the real world

  • ZUBR

    Achieve the impossible

    Situation: This leading VR company was tangled up with too many product lines and too much technical explanation.

    Storyline Solution Following in-depth consultation, we simplified Zubr’s multi-brand/product architecture, clarified the core proposition, and amplified their offering with high-level messaging, narrative structure, marketing strategy and visual ID steers.

    “The work you did on our brand was invaluable to us.”
    Jack Norris. Director. Zubr.

    “All credit to you and your team for helping us look at who we are and how we communicate that properly. It was such a pleasure working with you.”
    Amy Stewart. Producer. Zubr.

  • GHYSTON

    The giant minds of software

    Situation: One of the UK’s largest software development companies was experiencing customer confusion due to complicated messaging and a fractured brand architecture.

    Storyline Solution: Following consultation, we created a more customer-centric market proposition to demystify the brand offering, productised the service architecture, and shifted to outcome focussed messaging, which we carried into the Sales department.

    “Your wonderful job creating clarity and steering us in the right direction has had a massive impact on our business.”
    Helen Cassley. Director of Business Growth.

    “We all think this solution is genius. Those were the actual words used!”
    Gemma Comley. Marketing Director. Ghyston.

    +30% business growth in the first 12 months.

  • BRISTOL TEMPLE QUARTER

    A place for everyone

    Situation: The UK's largest regeneration scheme required a brand strategy to prepare for a visual ID change alongside flexible messaging and a cohesive storyline to engage multiple audiences.

    Storyline Solution: Following an entire brand and competitor audit, insight, interviews and workshops with multiple partners/stakeholders, we produced a comprehensive brand strategy, core proposition, mission statement, values and tone of voice guide, high-level messaging and a complete visual ID rebrand brief.

    Central to the work was creating a flexible tagline that seamlessly shifts between practical, personal, and emotive depending on the audience BTQ is speaking to (developers, public-facing stakeholders, and local communities).

    “Hide the Shark developed a new brand strategy at a crucial time for our project. Their creative approach to bringing the team together to explore who we are and how the brand should reflect this was particularly good for unlocking the hidden creativity within the organisation.”
    Clem Teagle. Communications and Engagement Manager. BTQ.

  • BITBLOOM

    Streamline your renewable business

    Situation: The acclaimed renewable software company suffered from tangled brand architecture, technical information overload, and a fractured visual narrative.

    Storyline Solution: Our Storyline process clarified Bitbloom’s brand architecture and product names, created a versatile core proposition, integrated messaging and marketing narratives with accompanying tone-of-voice guidance, and then implemented a complete visual ID rebrand.  

    “We are SO delighted! I cannot emphasize how much we love the new look and feel.”
    Sophie Kromholz. Bitbloom.

  • PIZZAROVA

    All the thrills, with no frills

    Situation: After a few years of rapid growth, Pizzarova asked us to consolidate and build its brand narrative and marketing direction to help expand its market.

    Storyline Solution: Following multi-level consultation, we consolidated and redefined Pizzarova’s brand storytelling with a playful core proposition, high-level messaging and a voice that celebrates quality and vibes (easy when their pizzas are genuinely the best around).

    “The management team and staff have been so complimentary about the brand and messaging work you have done for us - it will add real value.”
    Jack Lander. MD. Pizzarova.

  • HOLMAN

    Driving what's right

    Situation: When USA-based Holman, the world's largest fleet services company, launched its UK branch, it needed a UK partner to translate its offering to a domestic audience.

    Storyline Solution: We created a UK-specific proposition, tone of voice, and high-level messaging and rolled out copywriting across all platforms. This included scripting and actioning a series of animated explainer videos that clarified Holman's product range and illuminated their USP in a playful, easy-to-digest manner.

    "It's been great working together, and I appreciate all the effort put into the partnership."`
    Aidan Bartlett. Marketing Manager. Holman UK

  • BRISTOL BEACON

    Make space for music

    Situation: Following the delivery of their new brand ID, the organisation realised they needed help translating it into a ‘real-world’ environment.

    Storyline Solution: We created a versatile brand promise and core proposition with accompanying flexibly structured messaging, tone of voice guidance, and copywriting that unified multiple departments, offerings, and platforms.

  • PENNY BROHN

    More than medicine…

    Situation: This vital Bristol-based cancer charity approached us to untangle its overcomplicated brand proposition and messaging to help raise awareness and widen its demographic.

    Storyline Solution: Our versatile brand and campaign message is designed to be a practical conversation starter for doctors and the general public when promoting Penny Brohs’s free services to the broadest possible audience.

    “What you helped us achieve with the campaign has been transformational for the charity. I will always be proud of it.”
    Tracy Tait. Brand Director. Penny Brohn UK

    +14% new clients*
    +21% increase in outreach programme attendance*

    *in the first 12 months

  • SARAGOSSA

    Your global growth partner

    Situation: Saragossa’s rapidly accelerating recruitment organisation needed help consolidating its brand, creating a narrative structure and turning its products into services as it entered a phase of global growth.

    Storyline Solution: Following multi-level consultation, we clarified Saragossa’s value system, created a core proposition, defined and named its product suite, and provided high-level messaging clarity. We also refined their visual ID and provided practical copywriting and design assistance. An ongoing relationship followed.

    “Hide the Shark completely understand us. Their messaging work is fundamental to driving our global growth.”
    Jimmy Lloyd. Director. Saragossa

    “When I think of my brand, I now burst with pride.”
    Rory Gaston. Director. Saragossa.

    +88% LinkedIn growth in the first 6 months since HtS

  • OLD MILL

    Financial experts, fuelling ambition

    Situation: Despite being one of the top 25 accountancy firms in the UK, Old Mill had been something of a ‘best-kept secret’ and approached us to help raise its profile and appeal to a broader, more modern audience.

    Storyline Solution: We defined a new customer-centric proposition, clarified and created the product architecture, developed a brand and marketing strategy, formulated their tone of voice, including multi-platform campaign narratives, and created, onboarded, and rolled out a ground-up visual ID rebrand that better presents its cutting-edge thinking and thriving internal culture to a new generation of clients and staff.

    “Hide the Shark captured our essence and brought us to life with their unique storytelling style. The result is a modern brand that sets us apart.”
    Kim Barnard. Marketing Director. Old Mill.

    +72% increase in web traffic
    in the first 12 months since HtS work.

  • BRISTOL OLD VIC THEATRE SCHOOL

    Tomorrow's creative pioneers

    Situation: Bristol Old Vic Theatre School has produced some of the world’s most significant actors, including Oscar winners, but it had fallen behind the times and needed help redefining its offering to a wider, more discerning audience with particular emphasis on encouraging more international students.

    Storyline Solution: Our multi-level consultation aided a ground-up re-evaluation of the brand, revised value structure, a modern global proposition, integrated brand story, visual ID refinement, and a logical evaluation of the previously convoluted product architecture to fully celebrate its prestigious reputation and help attract a more diverse range of UK and global students.

    "The response from the students has been incredible – 'that's sick' being the general reaction!"
    Frances Macadam. Producer. BOVTS

    100% attendance of international course in the first 12 months

  • MY BONES

    My bones, my health, my future

    Situation: My Bones is a start-up on a mission to improve bone health awareness.  

    Storyline Solution: We created a company name based on our optimistic core proposition and unified brand narrative tailored to enhance the clarity and understanding of their core product, a device developed to help combat astronaut osteoporosis.

    "What a dream team. You guys totally rocked the rebrand - awesome work!"
    Michael Smith. MD. My Bones

  • STIRLING DYNAMICS

    You dream. We build.

    Situation: Stirling Dynamics is an advanced UK aerospace, aviation and marine company that provides high-end engineering products and services. 

    Storyline Solution: Hide the Shark helped clarify the overall offering, including the core proposition alongside headline messaging, creative content guidance, copywriting direction, and image curation.

  • WILLOW CHIROPRACTIC

    Live life to the full

    Situation: When Willow Chiropractic found itself caught in messaging tangles, it asked Hide the Shark to help it escape.

    Storyline Solution: Following a comprehensive brand stocktake, we resolved Willow’s core proposition, clarified their products and service architecture, formed a high-level narrative and created an easy-to-follow tone of voice guidelines document. Ongoing consultancy followed.

    “Hide the Shark did a great job providing clarity around our brand voice, messaging and products offering.”
    Mike Thomas. Marketing Manager. Willow.

Set sail on a discovery session

Find out how our branding and creative agency can storyline your brand to hook a bigger audience.